We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. Our office is now open and back to normal operating hours. While may things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority of our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep our patients and staff safe. We will be wearing N95 masks, gowns, face shields, and are using HEPA air-filtration devices in all our rooms. We will continue our stringent disinfectant protocols.
Our office follows infection control recommendations made by the American Dental Association (ADA) and the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
· Our office will ask some screening questions prior to your arrival.
· We have hand sanitizer that we will ask you to use when you enter the office. We will ask you to sign a paper survey, and our staff will check your temperature and oxygen levels.
· To reduce the number of patients in the reception area at one time, we will be asking for you to please call when you arrive, and we will allow you inside once we are ready.
· We ask that only the patient arrives to their appointment. If the patient requires assistance, or is a minor, please limit to one visitor. If possible, family members will be asked to wait outside until the visit is completed.
· You may see that our waiting room will no longer offer magazines, books, etc., since those items are difficult to clean and disinfect.
· Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office as 773-728-9200 or visit our website www.smileworkscenter.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Smileworks Center Team